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customer care & faq's

Buying your favorite items should feel easy as driving with the window down on the way to your favorite fishing spot.

We understand the passion and thrill that comes with fishing.

This is why everything that involves fishing, should be with love, care and ease.

Here you can find some questions that might be important to you.

If you have other questions please write to us in the contact us page and we will answer your question.

We pride ourselves on great customer service, so try us out with ease.

Contact us at: shop@castandcatchh.com


Are your products suitable as gifts for fishing enthusiasts?

Yes, this is the perfect place to look for gifts for fisherman. We have a wide range of uniquely designed collections both for Him and Her.

Do you have products that can be personalized?

Yes we do! Some products can be personalized. You can easily look for them by filtering one collection or all collections.

Are your products handmade and uniquely designed?

Yes! We are a small business. We make our own designs and we host craftsman who make handmade professional fishing products.

Do you sell professional handmade rods?

Yes we do! we are proud of our rod collection.

What types of fishing rods are available on your website?

Spinning Rods: The Slam Stick has a fast action, medium spin jig blank that is lightweight, yet powerful. The blank offers a
slightly softer tip flex, a very lightweight feel with plenty of sensitivity and the perfect balance of tip flex to butt power ratio.
Casting Rods: The Bass Slammer has a fast action, medium-Heavy mag tapered blank that is lightweight, yet powerful. It will serve as a great rod for worming, spinnerbaits & buzz baits, jigging, and even makes a great shiner rod!

Conventional rods: The Offshore Jigging Slammer Slow Pitch Rod Blank is a Medium Power and Moderate Action 6’6” rod designed to give anglers full control of their jig at all times, translating into more bites.

Can I personalize my rod for myself or as a gift?

Yes you can! It is possible to have your name written on the rod, or a name of a loved one if you want to give it as a gift.

Is your payment method secure?

Yes! we take all required steps to secure your payment, and we never save your credit card number on our site.

Can I pay with PayPal?

Yes you can!

Where do you ship to?

We ship domestic in the US.

How long does it take for my package to arrive in the mail?

Most products take 1-3 days of processing and another 1-2 days delivery. Personalized products take longer processing.

Exact shipping times are available within each product page.

Will I get my package on time for Christmas?

Please allow enough time for delivery when ordering around Christmas time.

Naturally, it is a busy time for the mail services so delivery might take longer.

Which shipping courier do you use?

It differs from our suppliers and manufacturers.

How can I track my package?

An email with a tracking code will be sent to you.

Will my package arrive at my door or do I need to go to the post office, in order to pick up my package?

In most cases the package will arrive at your door. In other cases the package might arrive at the local post office due to the mailing company decission.

I bought a T shirt and I want to change it to another color and size, may I do that?

All our products are uniquely and originally designed with
the option of personalization, which means that all products are unique and produced only once ordered. This also means that returns and exchanges ARE NOT supported if you ordered the wrong size, color, or simply changed your mind.

I received a T shirt with the wrong size than the one I ordered, What should I do?

In case of a damaged product or a manufacturing error, we
offer a free replacement or a refund if you contact us within 30 days
of product delivery.
 Please get in touch with us using the contact
information above and provide a clear photo showing the issue.

Where can I see Returns policy for products?

Please check our Returns Policy page. And, on each product page you can find information regarding that specific product.